Not all workers' compensation medical treatment guidelines are created equal.
Doing the 'right' things will build an inventory of qualified prospects for your sales pipeline and turn a suspect into a qualified prospect.
There has never been a better time technologically to capture growth through experience management.
Over the last five decades, major changes in the way property, casualty and marine claims are investigated have undergone many developments.
Working with millennials can be rewarding for boomers, with a little cooperation on both sides.
Insurers having a hard time figuring out how to underwrite and price cyber risks should consider new approaches to adapt to a constantly evolving exposure,...
Embracing an innovative mindset can be a challenge, and there are telling signs that many insurers simply do not have this capability built into their...
Wise insurers will begin planning for a robot revolution, today.
I can't say it was a surprising revelation, but an unsettling one nonetheless.
Submit your entries to recognize exceptional claims pros.
Many advisory firms have hit a crucial stage. Most will not pass to an outside buyer or next-gen advisor. Will your firm endure?
Our industry is late to the idea that diversity, in all forms, makes for good business.
How will auto insurers and data suppliers line up for the expected impact of big(ger) data upon the UBI market?
Insurers need to make their brand experiences into havens of ease, comfort and security that also fit into customers’ desired lifestyles.
When you combine data scientists, actuaries, statisticians, and others on a data analytics team, are you sure they have a common language?
Today, predictive analytics and link analysis are the leading solutions for fraud detection.
Insurers may need to change their traditional underwriting approach to meet bullish forecasts for cyber coverage sales.
The time for plans, preparation, and execution is now — recognizing that the customer is in control.
Clients remember when you provide a personal service.
As flames lit up Bel-Air, the thousands of works of art in the Getty Center hung unperturbed. Nobody did anything to them. They didn't have to.